At Sarohā Jewels, we are dedicated to ensuring your silver jewelry arrives promptly and safely. Here’s an overview of our shipping, handling, and return process:
– All orders are typically processed within 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor your shipment’s progress.
– We are pleased to offer free shipping on all orders. However, if you need to return an item (except in cases of damage or replacement), a flat shipping fee of ₹199 will be deducted from your refund.
– Each piece of jewelry is carefully packaged to ensure it arrives in perfect condition. We use high-quality materials to protect your items during transit, including sturdy boxes.
Your satisfaction is our utmost priority, and we aim to make the return process as smooth as possible. Here’s our detailed policy:
– A return or exchange can be initiated within 6 days of delivery. Prompt inspection of items upon receipt is recommended to ensure complete satisfaction.
– To be eligible for a return or exchange, items must be unworn and in their original packaging. We also require a receipt or proof of purchase. This helps us track your order and process your request efficiently.
– To initiate a return, simply email us at support@sarohājewels.com with your order number. We will provide you with detailed guidelines for initiating the process. Alternatively, you can also initiate a return request from our website.
– If your return is approved, your refund will be processed within 7-10 business days after we receive the returned item. Please note that a flat shipping cost of ₹199 will be deducted from your refund amount for returns (excluding damaged or replacement items).
If you prefer to exchange an item for a different size, color, or style, we will happily send the new item once we receive the returned product. Please specify your exchange request in your return email. The conditions remain the same as those applicable to returns. However, there will not be any additional cost associated for a replacement/exchange.
Products that cannot be returned include, but are not limited to:
– Customized or engraved jewelry tailored specifically for you.
– Items with piercings due to sanitary reasons.
We understand how disappointing it can be to receive a damaged or missing item. If this happens, here’s the process to follow:
– If you receive a damaged or missing product, please inform us within 48 hours of delivery by emailing support@sarohajewels.com. To facilitate the process, we require a 360-degree video proof of unboxing along with clear photos of any damage. This will help us assess the condition of the item effectively.
– Once we receive your report and verify the damage or missing items through our inspection process, we will arrange for a replacement at no additional cost, subject to availability. If the specific item is unavailable, we will work with you to find a suitable alternative that meets your preferences. Please note that any attempts at spoofing or misrepresentation may result in denial of the replacement request. The final decision regarding replacements will rest with Sarohā Jewels.
We recommend taking a video of the unboxing process when you receive your order. This can be helpful in case of any disputes regarding damage or missing items, providing clear evidence of the items condition upon arrival.
Thank you for choosing Sarohā Jewels! We appreciate your business with us and are here to assist you with any questions or concerns. Feel free to reach out to our customer support team at support@sarohajewels.com.
