1. When will my order be shipped?
A: All orders are shipped using standard shipping methods. Orders are typically processed within 2-3 business days. Please note that personalized items may require additional processing time. After processing, you will receive a shipping confirmation with your tracking details.
2. Do you offer international shipping?
A: Currently, international shipping is on our list of future initiatives. We hope to offer this service soon, so please stay tuned for updates.
3. What shipping options do you offer?
A: We provide standard shipping for all orders. Delivery times may vary depending on your location.
4. Can I modify or cancel my order?
A: You can cancel your order directly from our website as long as it has not been processed. If you need assistance, feel free to contact our customer service team.
5. What happens if my package is lost or delayed?
A: If your package is lost or significantly delayed, please contact us, and we will work with the shipping carrier to resolve the issue. We aim to ensure that you receive your items in a timely manner, and we will assist with finding a solution if there are delivery issues.
1. What payment methods do you accept?
A: We accept various payment options, including credit cards, debit cards, UPI, bank transfers, and cash on delivery. You can select your preferred method at checkout.
2. Are my payment details secure?
A: Yes, your payment details are fully secure. We use encryption technology to ensure your personal and payment information is protected. We do not store any financial details to safeguard your privacy.
1. What is your return/exchange policy?
A: We accept returns or exchanges within 6 days of delivery, provided the items are in their original condition, unworn, and with all packaging intact. However, items that involve piercings, such as earrings, cannot be returned or exchanged due to sanitary reasons.
2. How do I request a return or exchange?
A: To initiate a return or exchange, please contact our customer service team or use the return option directly on our website. We will guide you through the process and provide the necessary instructions.
3. How long does it take to process a refund?
A: Refunds are initiated once we receive your returned item and have verified its condition according to our return policy. The verification process typically takes 3-5 business days. Once the item is confirmed to be in its original, unworn condition, we will begin processing your refund. Please allow an additional 3-5 business days for the amount to reflect in your original payment method, depending on your bank or payment provider.
1. How do I care for my silver jewelry?
A: To maintain the shine and quality of your silver jewelry, store it in a cool, dry place when not in use. Avoid direct contact with water, chemicals, and perfumes, as these can cause tarnishing. Regularly wipe your jewelry with a soft, non-abrasive cloth to remove any dirt or oils.
2. Will my jewelry tarnish over time?
A: Silver jewelry may naturally tarnish over time, especially when exposed to moisture or air. Tarnishing is a normal process but can be managed with proper care, such as storing your jewelry in airtight bags and keeping it away from harsh chemicals.
3. Can I wear my jewelry while swimming or showering?
A: We recommend removing your jewelry before swimming, showering, or engaging in activities that may expose it to water, as moisture can accelerate tarnishing and damage the metal.
1. What materials are used in your jewelry?
A: All of our jewelry is crafted from premium 925 sterling silver, ensuring both quality and durability. We take pride in sourcing high-quality materials, which allows each piece to be long-lasting and beautifully designed. Additionally, every item comes with an authenticity certificate and is marked with “925” to guarantee its quality and authenticity.
2. How do I find my ring size?
A: You can find your ring size using our ring size guide, available on our website. If you’re still unsure, consider visiting a local jeweler for an accurate measurement.
3. Are your pieces hypoallergenic?
A: Yes, our jewelry is made from 925 sterling silver, which is hypoallergenic and safe for most people with sensitive skin. However, if you have specific allergies to metals, we recommend consulting with a healthcare provider before purchasing.
4. Can I customize or engrave a piece?
A: At this time, we do not offer customization or engraving services. All of our pieces are curated as part of a thoughtfully selected collection.
1. Do I need an account to place an order?
A: No, you do not need an account to place an order. However, creating an account allows you to track your orders, save your details for faster checkout, and receive updates on new collections and offers.
2. How do I create an account?
A: Creating an account is simple. Click on the “Sign Up” link at the top of our homepage, enter your details, and follow the prompts. Once your account is created, you can log in and start shopping right away.
3. How do I contact customer support?
A: You can reach our customer support team by email at support@sarohajewels.com or by calling 7353155922. We are available Monday to Friday from 9:00 AM – 6:00 PM to assist with any questions or concerns.
